Privacy Policy

1. Introduction

Mavo ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Mavo platform, including our mobile application and website, across our services: Mavo Go, Mavo Rent, and Mavo Delivery.

2. Information We Collect

• Account information: name, email address, phone number, and profile photo.
• Location data: real-time GPS location during active rides, rentals, and deliveries.
• Payment information: mobile money details (MTN, Airtel), card data processed via secure payment providers.
• Usage data: trip history, app interactions, device information, and crash reports.
• Communications: messages between riders and drivers or delivery partners via the in-app chat.

3. How We Use Your Information

• To provide, maintain, and improve the Mavo platform and its services.
• To process payments and send transaction confirmations.
• To match riders with drivers or match delivery requests with available vehicles.
• To communicate service updates, safety alerts, and promotional offers (with your consent).
• To comply with applicable laws and regulations in Rwanda.
• To investigate and prevent fraud, unsafe activity, or violations of our Terms of Service.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers: payment processors, cloud hosting, and analytics platforms that assist in operating our services.
• Drivers and delivery partners: limited trip-relevant information (pickup/drop-off location, first name) to complete your booking.
• Law enforcement: where required by Rwandan law or in response to a valid legal process.

5. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@mavo.rw. Certain data may be retained for legal or safety obligations.

6. Your Rights

Under applicable Rwandan data protection law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls to protect your personal information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: